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Colorado T-Mobile Customers on the Receiving End of Huge Settlement

Colorado T-Mobile Customers on the Receiving End of Huge Settlement

Colorado Attorney General John Suthers, along with T-Mobile USA, Inc.,  announced a $90M settlement agreement to put those “cramming” charges to rest. T-Mobile was accused earlier this year of placing unauthorized charges for third-party services on its customers’ cellphone bills.

Of the $90M, erroneously charged customers (current and former) will receive at least $67.5M.

 Said Suthers:

“Today’s settlement with T-Mobile, coupled with our October $105M settlement with AT&T, should send a strong warning to cell phone companies that this type of anti-consumer practice will not be tolerated. Companies should also take heed that we will not accept this as the cost of doing business.”

 The complaints from consumers? That they were charged monthly fees for “premium” text services they never requested such as horoscopes, trivia, and sports scores.

In addition to the $90M settlement, T-Mobile must also:

  • stay out of the commercial premium text messaging business.
  • obtain consumers’ express consent before billing them for third-party charges.
  • provide a full refund or credit to consumers who are billed for unauthorized third-party charges.
  • provide information to customers about blocking third-party charges, and
  • display third-party charges in a dedicated section of consumers’ mobile phone bills that clearly distinguishes them from T-Mobile’s other charges.

Been crammed? Head to T-MobileRefund.com or call the refund program administrator at (855) 382 – 6403.

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